Who we are
What personal data we collect and why we collect it
Before using the Www.reolink-support.com Service, the customer must first complete the registration form. This involves giving user contact information such as First and Last name, E-mail address, Postal address, etc. Www.reolink-support.com will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service.
If you purchase a subscription or a plan from Www.reolink-support.com, we will collect credit / debit card information, and any other related payment information necessary to complete a successful payment from the user. Www.reolink-support.com may use the services of a third party to process and verify credit / debit cards for it’s billing purposes. This involves sharing the user’s name, credit / debit card number, expiry date and the billing address with the credit / debit card processing company. When processing a transaction, Www.reolink-support.com will also seek and obtain information regarding the payment amount and other transaction data. If required, we may transfer or disclose this payment information to a third party only to the extent necessary so as to complete the payment processing.
Subscriber’s Computer/ phone and cameras – If required, we may also seek information about the make and model of your devices, and/or any computer software, hardware, or peripherals attached to it, including the date of it’s purchase, Serial number of your device, condition of the device and the application if reporting a fault occurrence and during diagnosis, system and registry data about software/ onsite installations and hardware configurations, and error tracking files. Usually, this information is required to offer customized and personalized technical support to you.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, software downloads etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to secure location to process it there.
How we protect your data
Any and All information gathered by us on our website is stored and maintained in secure facilities with access limited to authorized personnel only. The Www.reolink-support.com website is periodically tested for any potential security breaches to ensure that all the information collected is secure from any kind of unauthorized viewing and/ or sharing. Personal information of our customers is protected via HTTPS and SSL security.
Retention of Information
Www.reolink-support.com will retain the personal information of its subscribers / users for only as long as they are registered for our products, and for a reasonable time thereafter.
A cookie is a message sent by a web server to a web browser, which stores it in a text file. The usage of a cookie is in no way linked to any personally identifiable information while on our site, and does not violate the privacy of our users.
Live Help Session Records
Www.reolink-support.com reserves the right to take appropriate measures for quality control, which may include monitoring online and offline sessions between a user and a www.reolink-support.com expert. We may also record online and offline sessions conducted on the Website for user’s reference and also to assist in resolution of potential complaints and disputes. The session records may also be used to improve the service levels, build a FAQ or a support knowledge base. However, Session record data will not be related with personally identifiable data of individual customers.
www.reolink-support.com uses IP addresses to track user movement, administer the website, and obtain broad demographic information for aggregate use. IP addresses are never linked to personally identifiable information.
We may hold the right to share aggregated demographic information with our advertisers and partners but these will not be linked to any personal information that can relate to or identify any individual person.
Contests and Surveys
Participation in occasional surveys or contests promoted on the website is entirely voluntary and the user therefore, can choose whether or not to divulge this information. Information, which may be requested, may include contact information such as name, shipping address, and demographic information such as zip codes. Contact information will be used only for the purpose of notifying the winners and award prizes. The information obtained through Survey will be used for only for the purposes of monitoring or improving the use and satisfaction of this site.
What third parties we receive data from
We use Google, Bing analytics and other web services to improve the tracking of our website that captures visitor’s data which is not personally identifiable.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally, identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data, Who we share your data with
Www.reolink-support.com uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Disclosure of Data
Www.reolink-support.com may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Www.reolink-support.com
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
As a European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the GDPR Guide.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
In order for this website to properly accomplish its obligation to our customers, it is necessary for us to supplement the information we receive with information from third-party sources.
Special Offers – We do send out welcome emails to all new customers making them aware of our contact information, who we are, etc. Existing and past customers may occasionally receive information on products, services, special deals, and newsletters.
Correction/Updating of Personal Information – Changes to a user’s personally identifiable information (such as address or phone number change), or if a user no longer desires the Service, we make sure to correct, update or remove User personal data provided to us.